Abstract:
Management in a travel agency is crucial to ensuring success, operational efficiency and meeting customer needs. The tourism industry is one of the most complex and dynamic sectors in the world, characterized by diverse services, infrastructure and actors involved. The manager plays a central role in stabilizing the agency’s strategic direction, ensuring that it meets customer requirements, while maintaining and developing market competitiveness. The manager must be an inspiring leader, able to motivate and guide the team in the common direction of success. The main functions of management include planning, organization, coordination, motivation, control and management of the agency. Five Star Tour SRL, a travel agency specializing in providing personalized and exclusive travel experiences, is an example of a successful travel agency. Its services include travel planning, hotel reservations, airline tickets, transportation services and 24/7 personal assistance, which reflects the quality management of this agency. CZU: 005.21:338.48
Description:
BASISTO, Irina. Travel Agency Management = Managementul agenției de turism. Online. Coord. șt.: Elena TURCOV. In: Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a, 26-27 aprilie 2024. Culegere de lucrări știinţifice. Chişinău: SEP ASEM, 2024, vol. 1, pp. 70-73. ISBN 978-9975-168-08-3 (PDF). Disponibil: https://doi.org/10.53486/sstc2024.v1.12
