Multimedia Services in University Libraries: International Best Practices and Analysis of ASEM Users’ Experiences

Abstract

The rapid transformations driven by digitalization and the expansion of the online environment have fundamentally changed the way university libraries design and deliver their services. Over the past two decades, professional organizations such as the International Federation of Library Associations and Institutions (IFLA) and the American Library Association 165 (ALA) have outlined strategic directions for adapting libraries to the demands of the digital era, emphasizing open access, information literacy, and the development of modern multimedia infrastructures. In this context, libraries are no longer merely spaces for storing information but have evolved into digital hubs that facilitate access to electronic resources, online training, and research support. This article examines these international trends in relation to the local context of the Scientific Library of the Academy of Economic Studies of Moldova (ASEM), with a particular focus on the Multimedia Center. The evaluation of its services was conducted through a survey addressed to the academic community, aiming to identify users’ needs and expectations, frequency of multimedia infrastructure usage, satisfaction with access to electronic resources, and interest in digital guides and tutorials. The survey results highlight an increasing preference for online services and remotely accessible digital resources, confirming global trends toward the virtualization of information services. Respondents request a diversification of electronic resources, more advanced multimedia infrastructure, and interactive guidance and training tools, such as video tutorials or digital guides. The findings indicate that the shift from traditional face-to-face service models to hybrid or fully online models is positively perceived and better aligns with the current requirements of academic environments. The article concludes that integrating user feedback with international best practices forms the foundation for the continuous modernization of library services. Embracing digital technologies and strengthening multimedia services enhance library visibility and relevance, reinforcing its role as an active partner in education and research. The Scientific Library of ASEM is thus positioned as an academic support and innovation center, capable of meeting the challenges of the digital era and fostering an academic culture grounded in open access, flexibility, and inclusivity. JEL: I23, I28, L86